What We Collect and Why It Matters
When you open an account with us, we collect the information needed to verify your identity, process your payments, and keep your account secure. This includes your name, contact details, device identifiers, and transaction records tied to your DANA, OVO, or GoPay wallet. We use this
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data to process deposits and withdrawals, detect unusual activity on your account, and respond to your support requests. We do not sell your personal data to third parties. Data shared with payment processors — such as the e-wallet providers you use — is limited to what
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those processors need to complete your transaction. Retention periods vary by data type: transaction logs are kept as required by applicable financial regulations, while marketing preferences are held only as long as your account remains active. Access to your stored data is restricted to authorised personnel
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and systems. Where local law permits, you may request a copy of your data or ask us to delete it by contacting our support team. Availability of certain features depends on local law and eligible regions, including players in Batam and other parts of Indonesia.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.