Reference

What You Agree To When You Use m200m

These terms set out the rules that apply to your account, your transactions through DANA, OVO, and GoPay, and your access to every part of the m200m lobby — available where local law permits.

Account eligibility rulesDANA, OVO & GoPay transaction termsWithdrawal verification stepsAccount suspension conditionsGoverning jurisdiction notice
m200m What You Agree To When You Use m200m
CONTACT & QUERIES

Reach Us About These Terms

Team online

Live Chat

Our live chat team handles terms queries around the clock. Open the chat widget from any page in your account dashboard and we will respond within minutes.

Email Support

For formal written queries about account conditions, payment disputes, or term clarifications, email our support address listed in your account settings. We aim to reply within one business day.

Account Help Centre

The Help Centre inside your account covers common questions about withdrawal verification, wallet linking for DANA, OVO, and GoPay, and account suspension appeals.

ACCOUNT SECURITY

How We Protect Your Account and Data

Data Handling We collect only the account and payment data needed to process your DANA, OVO, or GoPay transactions and verify your identity. We do not sell your data to third parties.
Cookie Use Cookies keep your session active and remember your wallet preference between visits. You can manage cookie settings through your browser at any time without losing your account access.
Account Security Every login triggers an OTP sent to your registered mobile number. If you suspect unauthorised access, lock your account immediately from the security tab and contact live chat.
Data Retention and Requests We retain transaction records as required by applicable regulations. To request a copy of your data or ask for deletion, submit a written request via the email address in your account settings.

Common Questions About Our Terms

Yes. Every deposit you send through DANA, OVO, or GoPay is governed by these terms. Once your wallet provider confirms the transfer, the transaction is considered final and subject to our account rules.

We will notify you through your registered account before any material change takes effect. Continuing to use the platform after that notice means you accept the updated terms.

Depending on the nature of the breach, we may suspend or permanently close your account. Any pending withdrawal at the time of suspension will be reviewed before funds are released or withheld.

Send a written request to the support email address shown in your account settings. We aim to respond within the timeframe required by applicable data regulations in your region.

Access and account eligibility depend on local law and are available only where permitted. If a specific clause conflicts with local regulation, the locally compliant version applies automatically.

Raise a dispute through live chat or the support email in your account settings. Include your transaction reference number and the wallet used — DANA, OVO, or GoPay — so we can investigate promptly.